Failed or expired checkout
If checkout is not completed before reservation expiry, reserved Solar Credits are released automatically by the scheduled job.
Payment received but bill not settled
The request is investigated against Razorpay and the bill-payment provider records. When settlement cannot be completed, the cash component is refunded through the original payment route according to gateway timelines and the reserved credits are restored.
Duplicate payment
Duplicate transactions are reviewed using payment IDs, provider references and MSEDCL status. Do not submit the same bill in multiple browser windows.
Support
Email support@sunfacesolar.in with the request code, MSEDCL consumer number ending and payment ID. Do not send OTPs or card credentials.
Launch note: Replace this template with the final refund timeframes, grievance officer and provider-specific rules approved by Sunface.